Arknights

Refund Policy – Arknights Fan Platform At Arknights Nexus, we aim to provide an exceptional experience for fans and players of the Arknights universe. While we are not the official developer of the game, we value your trust when engaging with our platform, purchasing merchandise, or accessing exclusive content. Digital Content & In-App Purchases Please note: All in-game transactions made via official app stores (Google Play or Apple App Store) are governed by their respective refund policies. We do not process or manage refunds for purchases made within the official Arknights app. If you’ve made a purchase within the game and would like to request a refund: For Android users: Google Play Refund Policy For iOS users: Apple Refund Support Purchases Made Through Our Website For merchandise, digital art, event passes, or premium content bought directly on Arknights Nexus, we accept refund requests under the following conditions: Eligible Refunds: Items were not delivered. Orders arrived damaged or with missing components. You were charged incorrectly or unintentionally. Digital content was inaccessible due to a verified system issue. Refund requests must be submitted within 7 days of purchase and supported by proof of transaction. Non-Refundable: Digital items already downloaded or accessed. Limited-edition items once opened or used. Change of mind or dissatisfaction with subjective content. How to Request a Refund To initiate a refund request: Email us at [email protected] or use our Contact Us form. Include your order number, payment details, and a clear description of the issue. Attach any relevant screenshots or evidence. We will respond within 48 hours, and approved refunds will be processed within 5–10 business days. Additional Terms Refunds are processed only to the original method of payment. Repeated refund abuse may result in account restrictions. We reserve the right to deny refund claims that do not meet our criteria.